As we come to the end of week two, we want to again thank everyone for  the support and cooperation being given to the drivers.

Operational Issues:

Route N and G are down today (Friday).

All other routes operated this week as scheduled. 

Walt continues to work on coverage for unexpected situations.

Next  week Walt will be  meeting with his staff in an attempt to finalize schedules and route changes.  Some library routes have been switched and their prefix codes will be changed and an updated route code list will be issued.

Remember, the  best way to contact the deliverIT team is by going to: https://libguides.ctstatelibrary.org/dld/deliveritct/contacts

To get updates and announcements regarding deliverIT  you can subscribe to deliverIT list. To subscribe send an email message to listserv@list.ct.gov, leave the subject line blank, type “subscribe csl_deliverlit” without quotes in the body of the message, and send it. You will receive a message when the list owner subscribes you to the list.

Kendall Wiggin, State Librarian

First, our thanks for the widespread support and cooperation being given to the drivers.  We also appreciate your continued patience.  It takes actually running the routes in real time to work the kinks out. Walt and his team will continue to work out remaining kinks next week.

Operational Issues:

We had two routes down (each for a day) during the 1st week.

Both incidents were unexpected and unavoidable situations.

All other routes operated as scheduled.

Glad you asked:

Was everything  cleared from Van Block:  Yes, there is no backlog at Van Block.  Van Block is a sorting facility and not a warehouse. 

Sorting :  You don't have to sort.  Just make sure the drivers know which bins are ready to be picked up and your books are packaged per the guidelines.

Placement of Bins:  The guidelines have always stated that the  pickup point in your facility  must be convenient for the driver, off the ground, and hand truck-accessible.  The less bending over that drivers and your staff have to do, the fewer sore backs there will be.

Developing the Delivery Schedule:

The following factors were taken into consideration in the development of the Delivery Schedules:

• Task Force Recommendations
• Location of the library/access to the library
• Geography/Distance between libraries
• Traffic conditions (minimize time sitting in rush hour/construction traffic delays)
• Historical volume and frequency
• Existing State Library resources:
  • Budget
  • Number of drivers/number of hours they work
  • Number and capacity of vans

Reporting Problems/Keeping Informed:

I am glad to hear from you, but keep in mind the best way to contact the deliverIT team is by going to: https://libguides.ctstatelibrary.org/dld/deliveritct/contacts

To get updates and announcements regarding deliverIT  you can subscribe to deliverIT list. To subscribe send an email message to listserv@list.ct.gov, leave the subject line blank, type “subscribe csl_deliverlit” without quotes in the body of the message, and send it. You will receive a message when the list owner subscribes you to the list.

Kendall Wiggin, State Librarian

July 3 - July 17

In preparation for the July 3^rd – July 14^th suspension of service for re-tooling for the deliverIT CT Pilot, the Task Force made the following recommendation:

• Libraries are encouraged to suspend their own deliverIT loans during the rest of this week and next week in order to prepare items that are waiting to be returned to other libraries. Individual libraries or the consortia may opt to temporarily suspend holds as well. That is up to each individual library or the consortia of which they may be a member.
• All libraries are encouraged to communicate these changes with their staff to use state-owned bins for items to be returned to other libraries.

During the July 3^rd – July 14^th  suspension of service, deliverIT CT operations will be as follows:

• deliverIT CT drivers will visit each of the route stops once to pickup items “to be returned” to other libraries. Libraries that have a considerable number of items to return will receive additional pickups.
• deliverIT CT drivers will deliver “returned” items in consolidated deliveries.
• deliverIT CT drivers will be collecting the 3000+ state owned bins currently in the system leaving each library with 3-6 bins in each library
• deliverIT CT drivers will be conducting dry runs of reconfigured routes and assessing findings from those dry runs to make route adjustments if deemed necessary.
• deliverIT CT drivers will be trained on the pilot plan and will receive other training as needed.

Beginning the week of July 17^th:

• Each library will receive up to 5 day a week service, picking a maximum of 3 bins per day and delivering a maximum of 3 bins per day.
• The driver will pick up a maximum of 3 bins per day and deliver a maximum of 3 bins per day.
• As this is a pilot, deliverIT CT staff will be continuously monitoring, evaluating and making adjustments to the pilot service as needed.
• DLD will supply weekly reporting to the State Librarian and address other issues as they come up .
• The State Librarian will provide weekly updates to the library community.

Feedback and comments can be submitted through the deliverIT CT Contact form:

https://libguides.ctstatelibrary.org/dld/deliveritct/contacts

Your cooperation is deeply appreciated

July 3 - July 17

In preparation for the July 3^rd – July 14^th suspension of service for re-tooling for the deliverIT CT Pilot, the Task Force made the following recommendation:

• Libraries are encouraged to suspend their own deliverIT loans during the rest of this week and next week in order to prepare items that are waiting to be returned to other libraries. Individual libraries or the consortia may opt to temporarily suspend holds as well. That is up to each individual library or the consortia of which they may be a member.
• All libraries are encouraged to communicate these changes with their staff to use state-owned bins for items to be returned to other libraries.

During the July 3^rd – July 14^th  suspension of service, deliverIT CT operations will be as follows:

• deliverIT CT drivers will visit each of the route stops once to pickup items “to be returned” to other libraries. Libraries that have a considerable number of items to return will receive additional pickups.
• deliverIT CT drivers will deliver “returned” items in consolidated deliveries.
• deliverIT CT drivers will be collecting the 3000+ state owned bins currently in the system leaving each library with 3-6 bins in each library
• deliverIT CT drivers will be conducting dry runs of reconfigured routes and assessing findings from those dry runs to make route adjustments if deemed necessary.
• deliverIT CT drivers will be trained on the pilot plan and will receive other training as needed.

Beginning the week of July 17^th:

• Each library will receive up to 5 day a week service, picking a maximum of 3 bins per day and delivering a maximum of 3 bins per day.
• The driver will pick up a maximum of 3 bins per day and deliver a maximum of 3 bins per day.
• As this is a pilot, deliverIT CT staff will be continuously monitoring, evaluating and making adjustments to the pilot service as needed.
• DLD will supply weekly reporting to the State Librarian and address other issues as they come up .
• The State Librarian will provide weekly updates to the library community.

Feedback and comments can be submitted through the deliverIT CT Contact form:

https://libguides.ctstatelibrary.org/dld/deliveritct/contacts

Your cooperation is deeply appreciated

Dear Colleagues,

This is a challenging time for all libraries in Connecticut, both on the State and Municipal levels.  We are facing budgets reductions for many of our long standing and well used services.

Below is a message from Ken Wiggin regarding the decision made at the June 19 State Library Board meeting:

June 20, 2017

Message regarding deliverIT CT from Ken Wiggin, State Librarian:

“At yesterday's State Library Board Meeting the Board voted to suspend the guidelines for deliverIT CT that had been put in place July 1, 2016 and tabled the remainder of the recommendations of the deliverIT Task Force , but authorized the State Library to move forward with piloting the goal of providing statewide delivery service of up to 5 days a week and picking up no more than 3 bins per stop to all Connecticut libraries currently participating in deliverIT CT. The State Library will again consider taking final action on the recommendations at its September meeting.”

This email includes several attachments [attachments below]:

• FAQs regarding the changes that will begin immediately
• Patron communications letters and bookmarks prepared by the Task Force and State Library
• Examples of what other libraries are doing to prepare for the deliverIT CT pilot period
• Information, feedback and contact information - https://libguides.ctstatelibrary.org/dld/deliveritct/

The next few months will not be easy for our libraries and our patrons but together we can find ways to provide the best possible service to our communities.

Please, at any time, feel free to contact us with questions or concerns.

Thank you,

Jeanette Francini and Melissa Canham-Clyne

Co-Chairs deliverIT CT Sustainability Task Force

Also included below are bookmarks, flyers, and posters.

In an effort to provide all Connecticut residents equal access to library resources, the State Library Board has approved the following policies and guidelines for deliverIT CT, effective July 1, 2016. These policies and guidelines apply to any library that chooses to use the delivery service. They are intended to address the sustainability of this important service within the State Library's fiscal resources.

Failure to abide by these policies and guidelines will remove your library from the deliverIT CT service.

Policy Statements

1.) It is the policy of the State Library to provide all Connecticut residents equal access to library resources by using deliverIT CT to transport borrowIT CT materials back to their home libraries and to transport interlibrary loans between libraries.

2.) Interlibrary loan in Connecticut shall be conducted in accordance with the American Library Association's Interlibrary Loan Code for the United States. Under the Code, "Interlibrary loan is the process by which a library requests material from, or supplies material to, another library" and "the purpose of interlibrary loan is to obtain, upon request of a library user, material not available in the user's local library."

Guidelines:

The following guidelines are in addition to the existing deliverIT CT guidelines and apply to all libraries using deliverIT CT:

a. Libraries shall limit patron placed holds on materials not owned by their library to 5 simultaneous holds.

b. New materials (acquired within the previous 6 months) will not be delivered by deliverIT CT.

c. Libraries using deliverIT CT shall presort materials according to the Division of Library Development (DLD) guidelines (see Sorting Guidelines).

We understand that "new material" may be defined differently by libraries and library systems, and we will provide additional guidance, but for now any library materials that you classify as "new" will fall under this guideline.

Thank you for your cooperation

Any questions regarding this communication should be directed to Dawn La Valle 860.757.6665 or dawn.lavalle@ct.gov

A brief update on the deliverIT CT transition process:

• At this time “A” route libraries are still being serviced by Avant. If you are an “A” route library and you are experiencing issues with deliveries please report via contact form on the deliverIT Libguide. If you are not receiving scheduled service it is imperative you let us know so we can adjust payment to the vendor.
• Walt Magnavice, deliverIT CT Supervisor has redrawn the routing system and is currently visiting selected “A” route libraries to assess access for deliverIT drivers, meet current staff and address any concerns of the library.
• New deliverIT drivers are being trained on existing “B” routes and will begin non-delivery “dry” runs next week to ensure the viability of the new route system with adjustments being made accordingly.
• Van Block sorting facility is in process of being reconfigured and waiting on shelving to be installed.

If you have any questions or concerns, please do not hesitate to call.

Thank you
Dawn

Dawn La Valle |Director, Division of Library Development | Dawn.lavalle@ct.gov | Office: (860) 757-6665
https://libguides.ctstatelibrary.org/dld/home | 231 Capitol Ave. Hartford CT 06106 | Fax: (860) 757-650

Update on deliverIT CT

Wednesday, January 13, 2016

Good  Afternoon,

I would like to take this opportunity to thank you for your continued patience and support and update you on the progress of the deliverIT CT transition.

At this time all libraries on the “A” (Avant) and “B” (CSL) routes should be receiving regular service, as in the past if you do not receive service as scheduled please use the contact form to report issues:
https://libguides.ctstatelibrary.org/dld/deliveritct/contacts

Walt Magnavice, the deliverIT CT Transportation Supervisor has been working to assess and establish a new route system to accommodate the additional “A” libraries; fitting the new vans; designing the operations workflow at Van Block and training the new drivers as they come on board.

We have completed the process of selecting and hiring 4 F/T Driver/Maintainers and 1 P/T Sorter/Maintainer bringing our full complement of deliverIT driver/maintainers to 11. In the next few weeks they will be gradually brought on board, trained and assigned permanent routes.

We have acquired 4 full size cargo vans to service the new routes. Key to the efficiency of “B” routes currently serviced by state employees, are the size of the vans and that our drivers are trained to “sort on route” which is timely and efficient. Drivers can pick up and deliver items on the same day when appropriate without having to bring them back to the sorting facility.

We have ordered additional shelving to “re-fit” our Van Block sorting facility to accommodate the “A” libraries.

We will post updates of the transition at:
https://libguides.ctstatelibrary.org/dld/deliveritct/about

Finally, we will be asking ACLPD to form a deliverIT CT Sustainability Task Force. I have attached a deliverIT CT Infographic that gives an idea of the workflow. We have posters if you are interested and will be happy to send them out.

Please feel free to call if you have any questions.

Thank you
Dawn

Dawn La Valle |Director, Division of Library Development | Dawn.lavalle@ct.gov | Office: (860) 757-6665
https://libguides.ctstatelibrary.org/dld/home | 231 Capitol Ave. Hartford CT 06106 | Fax: (860) 757-650

Slides from the July 2010 presentation "Ccar School."

Here is a link to the current Ccar contract from the Connecticut Department of Administrative Services (DAS) website:

deliverIT CT (formerly Connecticar or Ccar) is Connecticut's statewide library delivery service. deliverIT CT transports about 1.5 million library items per year to 215 public and academic libraries in the state.

To navigate the Ccar pages, use the tabs above or use the links below.