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deliverIT CT (formerly Connecticar): About deliverIT CT

Statewide Library Delivery Service

deliverIT CT Changes - July 3 - July 17

deliverIT is changing

Starting July 17

Here is some important information and reminders about the deliverIT CT Pilot that will begin on July 17th.

  • Each library will receive service up to 5 days a week, picking up a maximum of 3 bins per day and delivering a maximum of 3 bins per day.
  • Libraries need to identify the bins that are to be picked up.
  • As this is a pilot, deliverIT CT staff will be continuously monitoring, evaluating and making adjustments to the operations as needed.
  • Route schedules will not be published during the pilot as they are subject to  revision and change.
  • DLD will address other issues as they come up and will provide me with weekly operational reports. Operational reporting will include,  but is not limited to service capacity, traffic, weather, accessibility, manpower, frequency needs and other obstacles or limitations encountered by deliverIT CT staff.
  • I will provide weekly pilot operational updates to the library community.

Please note the following updates to the deliverIT CT Guidelines effective July 17th.

  • Libraries shall only use boxes if a state owned bin is not available. If a state supplied bin is not available you may use a box smaller than 20"L x 14" W x 8” H - but it cannot exceed 20"L x 14" W x 8” H which are the dimensions of a standard Baker & Taylor book box. The boxes do not need to be designated for one destination library but the books in the box must be packaged according to the deliverIT CT Packaging & Shipping Procedures.
  • Libraries must use the prescribed deliverIT routing slips

Reminder -  In order to receive service, libraries must adhere to the established deliverIT CT guidelines.

I want to take this opportunity to thank you for your cooperation over the past several weeks.  During that time drivers have been working to clear out most all libraries, learn their routes, and receiving training intended to better serve you.  We also appreciate the accommodations many libraries have made pertaining to building access. Given the geography and traffic conditions in many parts of our state, having the ability to deliver when a library is closed greatly increases efficiency.

The changes we are piloting will not solve all of the delivery problems, but with your cooperation, we can bring a predictable level of service to all libraries in the state.

Update: Route Schedules

The tentative route schedules are now available at

I want to stress that these are subject to change.  We have tested them out, but operating the routes in real time, may result in some adjustments. 

deliverIT CT Changes - July 3 - July 17

deliverIT is changing

July 3 - July 17

In preparation for the July 3rd – July 14th suspension of service for re-tooling for the deliverIT CT Pilot, the Task Force made the following recommendation:

  • Libraries are encouraged to suspend their own deliverIT loans during the rest of this week and next week in order to prepare items that are waiting to be returned to other libraries. Individual libraries or the consortia may opt to temporarily suspend holds as well. That is up to each individual library or the consortia of which they may be a member.
  • All libraries are encouraged to communicate these changes with their staff to use state-owned bins for items to be returned to other libraries.

During the July 3rd – July 14th  suspension of service, deliverIT CT operations will be as follows:

  • deliverIT CT drivers will visit each of the route stops once to pickup items “to be returned” to other libraries. Libraries that have a considerable number of items to return will receive additional pickups.
  • deliverIT CT drivers will deliver “returned” items in consolidated deliveries.
  • deliverIT CT drivers will be collecting the 3000+ state owned bins currently in the system leaving each library with 3-6 bins in each library
  • deliverIT CT drivers will be conducting dry runs of reconfigured routes and assessing findings from those dry runs to make route adjustments if deemed necessary.
  • deliverIT CT drivers will be trained on the pilot plan and will receive other training as needed.

Beginning the week of July 17th:

  • Each library will receive up to 5 day a week service, picking a maximum of 3 bins per day and delivering a maximum of 3 bins per day.
  • The driver will pick up a maximum of 3 bins per day and deliver a maximum of 3 bins per day.
  • As this is a pilot, deliverIT CT staff will be continuously monitoring, evaluating and making adjustments to the pilot service as needed.
  • DLD will supply weekly reporting to the State Librarian and address other issues as they come up .
  • The State Librarian will provide weekly updates to the library community.

Feedback and comments can be submitted through the deliverIT CT Contact form:

Your cooperation is deeply appreciated

June 20: Update and Communications Package

Dear Colleagues,

This is a challenging time for all libraries in Connecticut, both on the State and Municipal levels.  We are facing budgets reductions for many of our long standing and well used services.

Below is a message from Ken Wiggin regarding the decision made at the June 19 State Library Board meeting:

June 20, 2017

Message regarding deliverIT CT from Ken Wiggin, State Librarian:

“At yesterday's State Library Board Meeting the Board voted to suspend the guidelines for deliverIT CT that had been put in place July 1, 2016 and tabled the remainder of the recommendations of the deliverIT Task Force , but authorized the State Library to move forward with piloting the goal of providing statewide delivery service of up to 5 days a week and picking up no more than 3 bins per stop to all Connecticut libraries currently participating in deliverIT CT. The State Library will again consider taking final action on the recommendations at its September meeting.”

This email includes several attachments [attachments below]:

  • FAQs regarding the changes that will begin immediately
  • Patron communications letters and bookmarks prepared by the Task Force and State Library
  • Examples of what other libraries are doing to prepare for the deliverIT CT pilot period
  • Information, feedback and contact information -

The next few months will not be easy for our libraries and our patrons but together we can find ways to provide the best possible service to our communities.

Please, at any time, feel free to contact us with questions or concerns.

Thank you,

Jeanette Francini and Melissa Canham-Clyne

Co-Chairs deliverIT CT Sustainability Task Force

Jeanette Francini
Head of Collection Management and Circulation   
Lucy Robbins Welles Library
Newington, CT  06111 

Melissa Canham-Clyne
Director, Clark Memorial Library
538 Amity Road
Bethany, CT 06524

Also included below are bookmarks, flyers, and posters.

Guidelines - In effect July 1, 2016

In an effort to provide all Connecticut residents equal access to library resources, the State Library Board has approved the following policies and guidelines for deliverIT CT, effective July 1, 2016. These policies and guidelines apply to any library that chooses to use the delivery service. They are intended to address the sustainability of this important service within the State Library's fiscal resources.

Failure to abide by these policies and guidelines will remove your library from the deliverIT CT service.

Policy Statements

1.) It is the policy of the State Library to provide all Connecticut residents equal access to library resources by using deliverIT CT to transport borrowIT CT materials back to their home libraries and to transport interlibrary loans between libraries.

2.) Interlibrary loan in Connecticut shall be conducted in accordance with the American Library Association's Interlibrary Loan Code for the United States. Under the Code, "Interlibrary loan is the process by which a library requests material from, or supplies material to, another library" and "the purpose of interlibrary loan is to obtain, upon request of a library user, material not available in the user's local library."


The following guidelines are in addition to the existing deliverIT CT guidelines and apply to all libraries using deliverIT CT:

a. Libraries shall limit patron placed holds on materials not owned by their library to 5 simultaneous holds.

b. New materials (acquired within the previous 6 months) will not be delivered by deliverIT CT.

c. Libraries using deliverIT CT shall presort materials according to the Division of Library Development (DLD) guidelines (see Sorting Guidelines).

We understand that "new material" may be defined differently by libraries and library systems, and we will provide additional guidance, but for now any library materials that you classify as "new" will fall under this guideline.

Thank you for your cooperation

Any questions regarding this communication should be directed to Dawn La Valle 860.757.6665 or

About deliverIT CT

deliverIT CT - News: February 2, 2016

A brief update on the deliverIT CT transition process:

  • At this time “A” route libraries are still being serviced by Avant. If you are an “A” route library and you are experiencing issues with deliveries please report via contact form on the deliverIT Libguide. If you are not receiving scheduled service it is imperative you let us know so we can adjust payment to the vendor.
  • Walt Magnavice, deliverIT CT Supervisor has redrawn the routing system and is currently visiting selected “A” route libraries to assess access for deliverIT drivers, meet current staff and address any concerns of the library.
  • New deliverIT drivers are being trained on existing “B” routes and will begin non-delivery “dry” runs next week to ensure the viability of the new route system with adjustments being made accordingly.
  • Van Block sorting facility is in process of being reconfigured and waiting on shelving to be installed.

If you have any questions or concerns, please do not hesitate to call.

Thank you

Dawn La Valle |Director, Division of Library Development | | Office: (860) 757-6665 | 231 Capitol Ave. Hartford CT 06106 | Fax: (860) 757-650

deliverIT CT - News: January 13, 2016

Update on deliverIT CT

Wednesday, January 13, 2016

Good  Afternoon,

I would like to take this opportunity to thank you for your continued patience and support and update you on the progress of the deliverIT CT transition.

At this time all libraries on the “A” (Avant) and “B” (CSL) routes should be receiving regular service, as in the past if you do not receive service as scheduled please use the contact form to report issues:

Walt Magnavice, the deliverIT CT Transportation Supervisor has been working to assess and establish a new route system to accommodate the additional “A” libraries; fitting the new vans; designing the operations workflow at Van Block and training the new drivers as they come on board.

We have completed the process of selecting and hiring 4 F/T Driver/Maintainers and 1 P/T Sorter/Maintainer bringing our full complement of deliverIT driver/maintainers to 11. In the next few weeks they will be gradually brought on board, trained and assigned permanent routes.

We have acquired 4 full size cargo vans to service the new routes. Key to the efficiency of “B” routes currently serviced by state employees, are the size of the vans and that our drivers are trained to “sort on route” which is timely and efficient. Drivers can pick up and deliver items on the same day when appropriate without having to bring them back to the sorting facility.

We have ordered additional shelving to “re-fit” our Van Block sorting facility to accommodate the “A” libraries.

We will post updates of the transition at:

Finally, we will be asking ACLPD to form a deliverIT CT Sustainability Task Force. I have attached a deliverIT CT Infographic that gives an idea of the workflow. We have posters if you are interested and will be happy to send them out.

Please feel free to call if you have any questions.

Thank you

Dawn La Valle |Director, Division of Library Development | | Office: (860) 757-6665 | 231 Capitol Ave. Hartford CT 06106 | Fax: (860) 757-650

deliverIT CT Presentations

Slides from the July 2010 presentation "Ccar School."

Results-Based Accountability - RBA

Ccar Contract

Here is a link to the current Ccar contract from the Connecticut Department of Administrative Services (DAS) website:

What is deliverIT CT?

deliverIT CT - Statewide Library Delivery, A service of the CT State Library

deliverIT CT (formerly Connecticar or Ccar) is Connecticut's statewide library delivery service. deliverIT CT transports more than 2.5 million library items per year to 215 public and academic libraries in the state.

Table of Contents (deliverIT CT)


deliverIT CT is funded by the State of Connecticut and the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.

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