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deliverIT CT (formerly Connecticar): About deliverIT CT

Statewide Library Delivery Service

Guidelines - In effect July 1, 2016

In an effort to provide all Connecticut residents equal access to library resources, the State Library Board has approved the following policies and guidelines for deliverIT CT, effective July 1, 2016. These policies and guidelines apply to any library that chooses to use the delivery service. They are intended to address the sustainability of this important service within the State Library's fiscal resources.

Failure to abide by these policies and guidelines will remove your library from the deliverIT CT service.

Policy Statements

1.) It is the policy of the State Library to provide all Connecticut residents equal access to library resources by using deliverIT CT to transport borrowIT CT materials back to their home libraries and to transport interlibrary loans between libraries.

2.) Interlibrary loan in Connecticut shall be conducted in accordance with the American Library Association's Interlibrary Loan Code for the United States. Under the Code, "Interlibrary loan is the process by which a library requests material from, or supplies material to, another library" and "the purpose of interlibrary loan is to obtain, upon request of a library user, material not available in the user's local library."


The following guidelines are in addition to the existing deliverIT CT guidelines and apply to all libraries using deliverIT CT:

a. Libraries shall limit patron placed holds on materials not owned by their library to 5 simultaneous holds.

b. New materials (acquired within the previous 6 months) will not be delivered by deliverIT CT.

c. Libraries using deliverIT CT shall presort materials according to the Division of Library Development (DLD) guidelines (see Sorting Guidelines).

We understand that "new material" may be defined differently by libraries and library systems, and we will provide additional guidance, but for now any library materials that you classify as "new" will fall under this guideline.

Thank you for your cooperation

Any questions regarding this communication should be directed to Dawn La Valle 860.757.6665 or

About deliverIT CT

deliverIT CT - News: February 2, 2016

A brief update on the deliverIT CT transition process:

  • At this time “A” route libraries are still being serviced by Avant. If you are an “A” route library and you are experiencing issues with deliveries please report via contact form on the deliverIT Libguide. If you are not receiving scheduled service it is imperative you let us know so we can adjust payment to the vendor.
  • Walt Magnavice, deliverIT CT Supervisor has redrawn the routing system and is currently visiting selected “A” route libraries to assess access for deliverIT drivers, meet current staff and address any concerns of the library.
  • New deliverIT drivers are being trained on existing “B” routes and will begin non-delivery “dry” runs next week to ensure the viability of the new route system with adjustments being made accordingly.
  • Van Block sorting facility is in process of being reconfigured and waiting on shelving to be installed.

If you have any questions or concerns, please do not hesitate to call.

Thank you

Dawn La Valle |Director, Division of Library Development | | Office: (860) 757-6665 | 231 Capitol Ave. Hartford CT 06106 | Fax: (860) 757-650

deliverIT CT - News: January 13, 2016

Update on deliverIT CT

Wednesday, January 13, 2016

Good  Afternoon,

I would like to take this opportunity to thank you for your continued patience and support and update you on the progress of the deliverIT CT transition.

At this time all libraries on the “A” (Avant) and “B” (CSL) routes should be receiving regular service, as in the past if you do not receive service as scheduled please use the contact form to report issues:

Walt Magnavice, the deliverIT CT Transportation Supervisor has been working to assess and establish a new route system to accommodate the additional “A” libraries; fitting the new vans; designing the operations workflow at Van Block and training the new drivers as they come on board.

We have completed the process of selecting and hiring 4 F/T Driver/Maintainers and 1 P/T Sorter/Maintainer bringing our full complement of deliverIT driver/maintainers to 11. In the next few weeks they will be gradually brought on board, trained and assigned permanent routes.

We have acquired 4 full size cargo vans to service the new routes. Key to the efficiency of “B” routes currently serviced by state employees, are the size of the vans and that our drivers are trained to “sort on route” which is timely and efficient. Drivers can pick up and deliver items on the same day when appropriate without having to bring them back to the sorting facility.

We have ordered additional shelving to “re-fit” our Van Block sorting facility to accommodate the “A” libraries.

We will post updates of the transition at:

Finally, we will be asking ACLPD to form a deliverIT CT Sustainability Task Force. I have attached a deliverIT CT Infographic that gives an idea of the workflow. We have posters if you are interested and will be happy to send them out.

Please feel free to call if you have any questions.

Thank you

Dawn La Valle |Director, Division of Library Development | | Office: (860) 757-6665 | 231 Capitol Ave. Hartford CT 06106 | Fax: (860) 757-650

deliverIT CT Presentations

Slides from the July 2010 presentation "Ccar School."

Results-Based Accountability - RBA

Ccar Contract

Here is a link to the current Ccar contract from the Connecticut Department of Administrative Services (DAS) website:

What is deliverIT CT?

deliverIT CT - Statewide Library Delivery, A service of the CT State Library

deliverIT CT (formerly Connecticar or Ccar) is Connecticut's statewide library delivery service. deliverIT CT transports more than 2.5 million library items per year to 215 public and academic libraries in the state.

Table of Contents (deliverIT CT)


deliverIT CT is funded by the State of Connecticut and the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.

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