Sharing Digital Navigators Among Public Libraries

Digital Participation Skills Subcategories in the Table on the Previous Page (Alphabetical listing):

Account Management

• Creating and logging into online accounts
• Account Recovery/Access
• Changing Account Settings
• Deleting Accounts
•  Notification management

Adaptability

• Learning new programs or systems
• Able to work through minor setbacks (reset online form, lost file)

Basic Computer Skills

• Mouse and Keyboard Skills
• Understanding the File system
• Knowing what basic computer programs do (browser, word processing, PDF viewers, etc.)
• Copy and paste

Basic Mobile Skills

• Understanding WiFi and Cellular Data usage
• Touch Screen Basics
• Texting and Calling Basics
• Android vs Apple
•  Smartphones vs Tablets

Career Development 

• Learning to use programs clients’ need for work.
• Using job boards (Indeed, Monster)
• Submitting applications
• Applying for permits/licensing

Communication

• Video Conferencing (Zoom, MS Teams)
• VOIP (WiFi) Calling
• Finding contact information (Personal and Businesses)

Connectivity Access

• No Home Internet
• Cellular network access/ affordability
•  International Communication
•  Remote Access

Creativity

• Creating Video/Audio/Image files
• Uploading content to the internet
• Copyright on the internet (and in general)

CyberSecurity

• Understanding online privacy and data protection.
• Setting up and using 2-factor authentication
• Password management
• Knowing how to maintain a computing device
• Can avoid scams and malware online
• Resisting Social Engineering
• Recognize phishing and email scams
• Backing up computer data
• Dealing with ransomware/malware/identity theft

eCommerce

• Buying and selling items online
• Finding reliable reviews and recommendations for products
• Understanding and spotting sponsored content
• Digital Coupons
• Tracking shipped packages
• Getting refunds and returning items

Education

• Using Learning Management Systems (Blackboard, Moodle)
• Citing Sources
• Finding academic resources (either closed systems like a university library catalog or open sources like Google Scholar)
• Recognizing misinformation
• Submitting applications
• Learning to use a word processor to correctly format papers and projects
• Being able to submit assignments in the correct format

Entertainment

• Free vs paid entertainment
• Using video sharing sites
• Using music streaming services
• Accessing eBooks and eAudiobooks (both commercial and library providers)
• Video games

Finance

• Online Banking
• Applying for loans/grants
• Managing payments/autopay accounts
• Credit bureaus and freezing.
• Money Transferal services (e.g. Venmo)
• Disputing charges
• Dealing with identity theft

General Interest

• Any skills-based topics not covered by the other subcategories here.
• Safety and security
• Understanding online privacy and data protection
• Setting up and using 2-factor authentication
• Password management
• Knowing how to maintain a computing device
• Can avoid scams and malware online
• Resisting Social Engineering
• Recognize phishing and email scams
• Backing up computer data
• Dealing with ransomware/malware/identity theft
• Government Services
• Getting familiarized with government programs websites
• Knowing how to upload ID and Qualifying documents
• Learning to find FAQ pages
• Knowing how to fill out online submission forms (required fields, uploads, save, continue)

Health and Wellness

• MyChart
• Booking appointments
• Accessing medical records
• Telehealth

No (suitable) Device

• Lack a Device
• Old Device
• Malfunctioning Device
• Physical Disability/Difficulty Using Device 

Research

• Finding information that I need online
• Recognizing Misinformation
• Knowing how to track information to its source
• Knowing how to use Advanced Search/Boolean searching
• Knowing when something cannot be found online
• Learning about and using Databases

Software Access

• Licensing/Cost Issues (Office 365, streaming)
• Software Requirements (Updates, Drivers, Graphics Cards)
• Location and Category Restrictions (Geofencing, verification)