Client Progress Report Questions
Information provided below will help evaluate how the Digital Navigator program may better assist clients with navigating technology needs. Fields marked with an asterisk (*) are required.
- Name of Client (First/Last): *
- Client ID: *
- Digital Navigator: *
- Date of Progress Report (MM/DD/YYYY): *
- Do we have consent to share your feedback? *
- On a scale of 1 (Strongly Disagree) to 5 (Strongly Agree), where would you rate the following statements?
- I feel more confident working with technology and/or using the internet. *
- I am making progress towards my goals working with a Digital Navigator.
Digital Skill and Interest
- Please revisit the following topics. On a scale of 1 (Strongly Disagree) to 5 (Strongly Agree), how would you currently rate the following statements? *
- I am able to manage accounts, usernames, or passwords for the digital resources I use.
- I am able to adapt to new programs or digital resources quickly.
- I am able to use a desktop computer or laptop computer to complete tasks.
- I have access to reliable internet service.
- I have access to a working device that suits my needs.
- I am able to use email (read, reply, send emails and attachments) effectively.
- I am comfortable going on the internet to find and use online services.
- I know how to keep my information safe and secure online.
- Mostly, I avoid using new technology if I am able to do so.
- Based on your previous visits, what do you feel you have accomplished during your time with the Digital Navigator program?
- If you wish to continue with the program, what do you want to achieve or learn next?
For Navigator: Based on the Clients answers to the previous questions, which Topics now apply to this client? (Check all that apply.)
Infrastructural
- Connectivity/Access
- No (Suitable) Device
- Software Access
- Disability/User Interface
- Language barriers
Digital Skills
- Account Management
- Adaptability
- Basic Computer Skills
- Basic Internet Skills
- Basic Mobile Skills
- Career Development
- Communication
- Creativity
- Cybersecurity skills
- E-commerce
- Education
- Email
- Entertainment
- Finance
- General Interest
- Government Services
- Health and Wellness
- Internet of Things
- Maintenance/ Management
- Research
- Social Media
Disengagement
- Disinterest
- Unfamiliarity
Technological Stress
- Confidence
- Information Overload
- Troubleshooting Stress
- Safety/Security Concerns
