Avg. Reach per Post | 648.3 |
Avg. Engagement per Post | 9 |
Avg. Reach per Post | 90.3 |
Avg. Engagement per post | 7.3 |
CT State Avg. | WPL | |
% Residents with a Library Card | 35% | 11% |
Library Visits per Capita | 2.7 | 1.6 |
Front Desk | 43% |
Collection Management | 18.9% |
Administration | 14.7% |
Children's Programming | 11.6% |
Adult Programming | 6.9% |
Communications | 1.45% |
“I have heard a lot of patrons [recently] mention that they had never been to the library and didn't realize all that we had to offer. They were definitely impressed by our layout, the toys we had available, our toy library as well as the newsletter that listed the program offerings. [After the event], we had patrons immediately come up to a staff member to register for a particular program or ask for more details about an event.” -Library Staff Member
Like many a public library, the Willimantic Public Library is a central community hub for resources within and beyond the library. Organization on the inside yields informed communications on the outside. WPL staff brushed up on their social media production, implementing a calendar for scheduling and skilling up on best practices and content creation. WPL staff now share a community asset map, a detailed tool that lets them track and expand strategic partnerships with peer community stakeholders. With their knowledge of community assets, WPL created a digital and physical database to connect community members with the resources and services across their hometown.
The library implemented a strategic content calendar and social media best practices that improved the consistency and intentionality of posts on Facebook and Instagram. This greatly increased the number of engagements across both platforms. The engagement rate grew 75% for Facebook and 94% for Instagram. The reach (i.e. the number of people that saw a unique piece of media content) grew 21% for Facebook and 178% for Instagram, an important metric indicating an increase in community members’ awareness of library content, resources, and services.
WPL established a social media team that meets regularly, which has improved both the content itself and the consistency of posting. A staff member describes a growing comfort with implementing this social media strategy: “the tools we have learned over the past couple of months have been super helpful to creating more thoughtful and meaningful content. We are becoming more comfortable with scheduling our posts, creating reels and using apps such as CapCut to edit and refine our skills.” Maintaining this intentional library promotion will continue to build community awareness over time.
Growth | ||
Avg. Engagements per Facebook Post | 15.9 | +75.3% |
Avg. Reach per Facebook Post | 785.2 | +21.1% |
Avg. Engagements per Instagram Post | 20.4 | +94.3% |
Avg. Reach per Instagram Post | 175.5 | +178% |
The creation of a digital and physical resource database allows WPL to connect community members to a wide range of services and resources across Willimantic. Living up to its vision is to be a central hub for the community, this generates greater awareness of and access to organizations meeting essential community needs.
WPL has organized 33 community relationships and all library events into a detailed tracking tool that allows them to: 1) identify opportunities for increased outreach as well as new or expanded community partnerships and 2) ensure library events are shared with and promoted by relevant community stakeholders.
The process has already yielded expanded relationships with area ECEs, an after-school program for teens, and a local school; seven other organizations have expressed interest in expanding their relationship with the library.
The newly established access hub at the Natchaug Elementary School brings library resources directly to families within the school’s existing resource room. This allows the library to introduce new users to WPL offerings in a space where they already spend time and feel comfortable. WPL staff have the ability to replicate additional points of access within the community and to utilize Natchaug and other future hubs to move beyond promotion to engage community members with library services. This could include hosting language classes, offering legal services or tax support, or bringing other library programs to community locations that reach new people.
This project is funded by the State of Connecticut and the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.
Connecticut State Library | 231 Capitol Avenue, Hartford, CT 06106 | 860-757-6500 * Toll-free 866-886-4478
Disclaimers & Permissions | Privacy Policy | State of Connecticut Home Page
The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the applications of women, minorities, and persons with disabilities.