"The most exciting news about patron traffic at Wickham is that we are seeing an influx of new library users. When the branch first opened, most of the visitors were people who had a connection to the building from when it was open (prior to 2015). Now, the staff have observed more people coming in to find out “does the library do XYZ?” or “can you help me with YZX?”...
The increase in “new” rather than “legacy” patrons seems likely to be attributable to canvassing, whether directly or indirectly."
- EHPL Library Staff
"This project was a perfect fit for our needs: getting word out about the branch opening to the neighborhood (in English and in Spanish) and promoting the library as a welcoming place with a wide variety of services."
- EHPL Library Staff
With the Wickham Memorial Library, a branch of the East Hartford Public Library, closed for renovations from May 2016 through September 2023, library staff wanted to revive its presence with the neighboring community members, businesses, schools, and organizations. Together with LWB, EHPL crafted an outreach and canvassing strategy to raise awareness and the profile of the library and all it has to offer.
The Wickham Memorial Library, a branch of the East Hartford Public Library, was closed for renovations from May 2016 through September 2023. An initial neighborhood survey revealed that awareness and likelihood of having visited the Wickham branch lagged behind that of the city’s main branch. One resident noted, “We go to the Raymond branch often; I didn’t even know there was another library down the street.
Just 55% of residents within a two-mile radius of Wickham heard of the library branch itself. Among respondents that were aware of the library, less than 38% reported having ever visited. Residents who spoke a language other than English were less likely to know about the library than those who did speak English.
A large number of businesses, schools, and community organizations exist in the area surrounding the Wickham branch. These establishments offer points of connection to community members who may otherwise be unaware of library offerings. While East Hartford Public Library has strong community connections across the city, only about 60% of businesses surveyed in the Burnside neighborhood knew about the Wickham branch, despite its proximity
Community canvassing increased local awareness of library services. In the initial data collection phase, canvassers visited nearly 2,000 households and distributed over 700 promotional flyers within a two-mile radius of Wickham; 241 participants responded to the survey.
For the ensuing three phases of the library awareness campaign, canvassers visited 2,172 residences in the area, distributed 1,767 promotional library flyers, and had 303 conversations with residents. Canvassers reached about 98% of households within two miles of Wickham. Residents commonly shared the sentiment that they didn’t realize the library was open, and many expressed an interest in visiting.
Library staff affirm a noticeable increase in visitors since the beginning of the library awareness campaign. Some patrons identify that promotional flyers and in-person conversations led them to visit Wickham, but canvassing conversations also create a ripple effect; they generate word of mouth beyond the immediate conversation increasing awareness over time.
In addition to residential promotion, canvassers spoke to 84 local businesses, gaining insight into opportunities for collaboration. Nearly 100% expressed a willingness to participate in cross-promotion efforts.
Additionally, canvassers promoted library offerings at school and church community events, connecting with over 150 local residents to provide increased library exposure and expanded community connections.
This project is funded by the State of Connecticut and the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.
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