Skip to main content

E-rate Funding for Libraries: E-rate Help

Federal funding for telephone and internet access

E-rate Help from USAC

***To communicate with a real person about the E-rate Program, call the Client Service Bureau at (888) 203-8100 on weekdays between 8 AM and 8 PM.***

USAC offers several different kinds of assistance and training, including an Online Learning Library, weekly News Briefs, and assistance from the Client Service Bureau by phone or email.

The Online Learning Library contains short videos and longer recorded webinars on various topics related to the E-rate Productivity Center (EPC), forms, eligible services, Category Two budgets, and discount calculations.

You can subscribe to weekly News Brief emails and read past briefs offering timely information and tips to help you through the application process.

E-rate Help Sessions from CT State Library, 2020

2020 Drop-in dates for assistance with filing Form 471

Middletown Library Service Center, 786 South Main St, Middletown 06457

  • Tuesday, January 28, 9:00-4:00
  • Wednesday, January 29,, 9:00-4:00
  • Wednesday, February 4, 9:00-4:00
  • Tuesday,  February 11, 1:00-4:00
  • Thursday, February 27, 9:00-4:00
  • Tuesday, March 10, 9:00-1:30

Bring with you or have handy:

  1. A laptop to access wifi
  2. EPC username and password
  3. copy of your signed contract (pdf)
  4. copy of your quote and any other information the vendor provided you (pdf)
  5. estimate of any related expenses for new computers or software you expect to purchase in the next FY

CT E-rate Coordinator

Christine Gauvreau's picture
Christine Gauvreau
786 South Main St.
Middletown, CT 06457

Connecticut State Library | 231 Capitol Avenue, Hartford, CT 06106 | 860-757-6500 * Toll-free 866-886-4478
Disclaimers & Permissions | Privacy Policy | State of Connecticut Home Page

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the applications of women, minorities, and persons with disabilities.