E-rate and State Funding for Libraries

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If you have additional questions or need assistance, please contact us at 888-203-8100.

Thank you, Danielle

Universal Service Administrative Company (USAC)
Client Service Bureau

***To communicate with a real person about the E-rate Program, call the Client Service Bureau at (888) 203-8100 on weekdays between 8 AM and 8 PM.***

USAC offers several different kinds of assistance and training, including an Online Learning Library, weekly News Briefs, and assistance from the Client Service Bureau by phone or email.

The Online Learning Library contains short videos and longer recorded webinars on various topics related to the E-rate Productivity Center (EPC), forms, eligible services, Category Two budgets, and discount calculations.

You can subscribe to weekly News Brief emails and read past briefs offering timely information and tips to help you through the application process.

Need Help Filing? We can do it together via Zoom!

• To file with assistance from the E-Rate coordinator at the State Library via Zoom: contact Christine at 860-704-2224 or christine.gauvreau@ct.gov.

Before you zoom, please have on hand:

1. EPC username and password
2. copy of your signed contract (pdf)
3. copy of your quote and any other information the vendor provided you (pdf)
4. last year's Forms 471 and Forms 486, if you filed last year
5. estimate of any related expenses for new computers or software you expect to purchase in the next FY

Find short videos to help you identify the purpose of each E-Rate form and learn how to correctly file it!