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E-rate Funding for Libraries: E-rate Help

Federal funding for telephone and internet access

E-rate Help from USAC

***To communicate with a real person about the E-rate Program, call the Client Service Bureau at (888) 203-8100 on weekdays between 8 AM and 8 PM.***

USAC offers several different kinds of assistance and training, including an Online Learning Library, weekly News Briefs, and assistance from the Client Service Bureau by phone or email.

The Online Learning Library contains short videos and longer recorded webinars on various topics related to the E-rate Productivity Center (EPC), forms, eligible services, Category Two budgets, and discount calculations.

You can subscribe to weekly News Brief emails and read past briefs offering timely information and tips to help you through the application process.

E-rate Help Sessions from CT State Library, 2019

Drop-in dates for assistance with filing Form 471

[2019 help sessions have all been completed. Dates for 2020 to be scheduled later.]

Bring with you or have handy:

  1. A laptop to access wifi
  2. EPC username and password
  3. copy of your signed contract (pdf)
  4. copy of your quote and any other information the vendor provided you (pdf)
  5. estimate of any related expenses for new computers or software you expect to purchase in the next FY

CT E-rate Coordinator

Maria Bernier's picture
Maria Bernier
Contact:
Middletown Library Service Center
786 South Main St.
Middletown, CT 06457
860-704-2204

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