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E-rate Funding for Libraries

Discounts on Internet Access Costs

Can't Get into Your E-Rate Account? It may be the Endless Loop Error!

If you are experiencing an error with logging in with multi-factor authentication, we have identified two possible root causes.

If you have additional questions or need assistance, please contact us at 888-203-8100.

Thank you, Danielle

Universal Service Administrative Company (USAC)
Client Service Bureau

E-rate Help from USAC

***To communicate with a real person about the E-rate Program, call the Client Service Bureau at (888) 203-8100 on weekdays between 8 AM and 8 PM.***

USAC offers several different kinds of assistance and training, including an Online Learning Library, weekly News Briefs, and assistance from the Client Service Bureau by phone or email.

You can subscribe to weekly News Brief emails and read past briefs offering timely information and tips to help you through the application process.

Short Videos on How to File Every E-Rate Form!!!

Find short videos to help you identify the purpose of each E-Rate form and learn how to correctly file it!

Get Help from CT State Library E-Rate Coordinator

To schedule a Zoom screen share session during which Chris can walk you through form filing, write to christine.gauvreau@ct.gov.

Connecticut State Library | 231 Capitol Avenue, Hartford, CT 06106 | 860-757-6500 * Toll-free 866-886-4478
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