Skip to main content

E-rate Funding for Libraries: E-rate Help

Federal funding for telephone and internet access

E-rate Help from USAC

***To communicate with a real person about the E-rate Program, call the Client Service Bureau at (888) 203-8100 on weekdays between 8 AM and 8 PM.***

USAC offers several different kinds of assistance and training, including an Online Learning Library, weekly News Briefs, and assistance from the Client Service Bureau by phone or email.

The Online Learning Library contains short videos and longer recorded webinars on various topics related to the E-rate Productivity Center (EPC), forms, eligible services, Category Two budgets, and discount calculations.

You can follow the File Along With Me blog or subscribe to weekly News Brief emails and read past briefs offering timely information and tips to help you through the application process.

E-rate Help Sessions from CT State Library

Drop-in dates for assistance with filing Form 471

  • Chaplin Public Library: Wednesday, February 7, 2:00-4:30 CANCELED
  • Cornwall Library, Thursday, February 15, noon-2:00
  • Groton Public Library, Monday, February 26, 11:00-1:30
  • Plumb Memorial Library, Shelton: Friday, March 2, 11:00-1:30
  • Silas Bronson Library, Waterbury: Monday, March 5, 11:00-1:30 in the computer lab
  • MLSC, 786 South Main St, Middletown:
    • Monday, February 5, 8:30-4:00
    • Tuesday, February 13, 8:30-4:00
    • Thursday, February 22, 8:30-4:00
    • Friday, February 23, 8:30-4:00
    • Thursday, March 1, 11:30-3:30
    • Monday, March 19, 8:30-4:00
    • Tuesday, March 20, 8:30-4:00
    • Wednesday, March 21, 8:30-4:00
    • Thursday, March 22, 8:30-4:00
  • And by appointment: contact Maria at 860-704-2204 or

Bring with you or have handy:

  1. A laptop to access wifi
  2. EPC username and password
  3. copy of your signed contract (pdf)
  4. copy of your quote and any other information the vendor provided you (pdf)
  5. estimate of any related expenses for new computers or software you expect to purchase in the next FY

CT E-rate Coordinator

Maria Bernier's picture
Maria Bernier
Middletown Library Service Center
786 South Main St.
Middletown, CT 06457

Connecticut State Library | 231 Capitol Avenue, Hartford, CT 06106 | 860-757-6500 * Toll-free 866-886-4478
Disclaimers & Permissions | Privacy Policy | State of Connecticut Home Page

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the applications of women, minorities, and persons with disabilities.