Question: People return books that belong to other libraries to my library and we ship them back to the other library, but it's not by U.S. Mail or UPS. How do they get back to the other library?
Answer: Your library uses a service called deliverIT CT (formerly Connecticar, or Ccar for short), to ship library materials to other libraries. deliverIT is a physical delivery service and it provides delivery to 215 public and academic libraries in the state. deliverIT delivers any of the items that people return to your library or put in your book-drop that belong to another library in Connecticut as well as your library's Interlibrary Loan items. If your library is part of a network that shares a circulation system, deliverIT delivers your library's "transit holds" or "circ holds." deliverIT is a service of the Division of Library Development, Connecticut State Library.
Question: What's up with all the acronyms?!
Answer: We can't help it - librarians like acronyms! Since we are in Connecticut, all the acronyms begin with 'C,' which makes it even more confusing. If you come across an acronym and don't know what it means, you can check out this list of commonly used Connecticut library acronyms.
Question: Speaking of confusing acronyms, what's the difference between CSL, CLA, and CLC?
Answer: They all begin with C, which stands for Connecticut, and they all serve libraries in the state, but they are different organizations.
Question: I work in a public library. People from other towns can use their public library card to check out material in my library. Why can they do this and how does it work?
Answer: That's a statewide service called borrowIT CT, formerly known as Connecticard. Someone with a current public library card from one Connecticut town can use that card in any other public library in Connecticut. They can then return the item back to the owning library directly or they can return it to their local library so that the local library can send it back to the owning library using Connecticar - the statewide library delivery service. There is a small monetary reimbursement for participating in borrowIT CT. For details, try the Regulations and the accompanying Clarification Statements.
Question: I'm a one-person department, and I have a lot of questions about how other libraries do things. Who do I ask?
Answer: Join some email discussion lists on your topic or try a roundtable from the Connecticut Library Consortium or a section from the Connecticut Library Association. There's also CAHSL for health sciences librarians, CASL for school library media specialists, and SNELLA for law library personnel. There are peer groups for all specializations and types of libraries.
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