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Statistics for Connecticut Public Libraries: Annual Report

Start here for information on obtaining and using library statistics for your library, and for libraries throughout Connecticut and the United States.

Annual Report Information

Online info sessions about changes to 2020 Annual Report:

New Questions on Virtual Programs, Virtual Program Attendance, and Views of Program Recordings

Questions 2.20a, 2.22a, 2.24a, 2.26a: Number of Virtual Programs 

Explanation: Virtual programs are delivered via an online platform or software such as Zoom, Facebook Live, YouTube, Instagram or Discord. The programs could be offered live and/or as recordings. Count a virtual program, whether live, recorded, or both, as 1 program. Count these in the same age ranges (children, YA/teens, adults, other) as you usually count programs.

Questions 2.21a, 2.23a, 2.25a, 2.27a: Virtual Program Attendance 

Explanation: Count the number of unique viewers if possible or count peak usage views (called "peak concurrent viewers" in YouTube or "peak live viewers" in Facebook). Count these in the same age ranges (children, YA/teens, adults, other) as you usually count program attendance.

For live programs: Count the audience while the program is live as attendance. Do not count views of a recording as attendance. (Enter recording views in new Questions 2.33-2.36.) 

For pre-recorded programs such as story times & craft programs that are scheduled to run at certain times (say from 10-11 am): If a count is possible, count the views of the program during its scheduled time as program attendance. Otherwise count recording views in questions 2.33 through 2.36.

Questions 2.33-2.36 Views of Program Recordings

Explanation: Views of programs produced, recorded, and posted online by the library for watching at any time. Capture a final count of the number of views of each recording as of June 30 (if the recording stays up that long) or as of the date you remove the recording. If you posted a video to multiple library social media accounts (e.g. children's page and main library page) or to multiple platforms, then add the views in each account and each platform. Count these in the same age ranges (children, YA/teens, adults, other) as you usually count programs.

Other new questions

Question 1.30. If your library offered curbside pickup this year, enter the start and end dates of this service. If your library did not offer curbside pickup, enter N/A. 

Question 2.16a. Reference Transaction Reporting Method: Regarding the number of reference transactions you entered, is this an:
_ annual count
_ annual estimate based on a typical week or weeks.

Question 4.0. Does your library automatically renew physical items? Y/N 

Clarifications to current questions

Question 2.1 and 2.2a Annual Public Service Hours: Count the hours when the library building is open to the public. Unless you keep an actual count, take 52 weeks multiplied by the # of hours open in a typical week, deduct any summer hour reduction, and deduct any emergency or planned closings that last more than 2 days. (Note: Minor variations in scheduled public service hours need not be included.) Do not include hours when staff were working in the building, providing curbside service, holding online programs, etc. 

Question 2.2 and 2.2b Total Number of Weeks the library building was open to the public. (Count all weeks the library was open for at least two days.)

Question 2.7 Regarding the number of library visits you entered, is this an:
_ annual count
_ annual estimate based on a typical week or weeks

Question 2.16 Reference Transactions – awaiting official revised definition from IMLS, available after June 15 

Draft definition: Reference Transactions are information consultations in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs. Reference transactions do not include formal instruction or exchanges that provide assistance with locations, schedules, equipment, supplies, or policy statements.
(1) A reference transaction includes information and referral service, unscheduled individual instruction and assistance in using information sources (including websites and computer-assisted instruction).
(2) Count Readers Advisory questions as reference transactions.
(3) Information sources include (a) printed and nonprinted material; (b) machine-readable databases (including computer-assisted instruction); (c) the library’s own catalogs and other holdings records; (d) other libraries and institutions through communication or referral; and (e) persons both inside and outside the library. 
(4) When a staff member uses information gained from previous use of information sources to answer a question, the transaction is reported as a reference transaction even if the source is not consulted again.
(5) If a contact includes both reference and directional services, it should be reported as one reference transaction.
(6) Duration should not be an element in determining whether a transaction is a reference transaction.
(7) Do not include transactions that include only a directional service, such as instruction for locating staff, library users, or physical features within the library. Examples of directional transactions include, “Where is the reference librarian? Where is Susan Smith? Where is the rest room? Where are the 600s? Can you help me make a photocopy?”

Questions 2.20, 2.22, 2.24, 2.26: Number of In-Person Programs 

Explanation: In-person programs are offered face-to-face in real time, with the presenter and attendees in a shared physical space. 

Questions 2.21, 2.23, 2.25, 2.27: In-Person Attendance 

Questions 2.26 and 2.27 "All Other Programs" includes intergenerational, family, and all-ages programs. 

Definition for questions 4.50 and 4.51 about ILL: “An interlibrary loan occurs when an item of library material, or a copy of the material, is made available by one library to another upon request. The item itself does not subsequently need to have been checked out or used by a library patron. The libraries involved must not be under the same administration. Do not include borrowIT CT, swaps, CLC media circuits, or Service Center loans. You should include patron placed holds if your library provides that service and consortium holds if your library is part of a network.” 

Deleted question

Question 3.4 Current serial subscriptions in print - no longer needed for national survey

The Annual Report for FY 2019"Because CT's Libraries Want to Remain Ahead of the Curve"  Libraries Transform

All Connecticut public libraries, including non-principal public libraries, are expected to complete the Statistical Survey before the deadline of November 15, 2019. The Survey is the source for all information provided to the federal government (IMLS) regarding public libraries in Connecticut. The Survey is also the source of information for Connecticut's Public Libraries: A Statistical Profile and other resources available in this Guide.

How to Complete the Survey

  • When you are ready to complete the survey, download the 2019 Excel (.xlsx) report form and return it by email when completed.
  • A list of the questions and instructions for the FY 2019 survey is provided below.
  • Also provided in the box to the right ("RBDigital E-Content Circulation") is a list of circulation numbers for 2019 researchIT CT ebook and downloadable audio. Use this information to answer questions 4.29 and 4.34 in the Annual Report.
  • Contact me (, 860-704-2204) if you have any problems with the report form.

State Aid has been suspended indefinitely

  • There has been no funding for State Aid in the FY2018 through FY2021 state budgets.
  • Connecticut public libraries are still required, by statute (CGS  Sec. 11-25 (a)), to submit an Annual Report.
  • borrowIT CT (Connecticard) funding is not affected by changes in State Aid funding, but only those libraries that submit their Annual Report by the deadline will be eligible for borrowIT reimbursement payments.

To obtain completed Annual Reports for your library from previous years, contact Maria Bernier ( or 860-704-2204).

Interlibrary Loan Statistics

Public Libraries - use the Annual Report to submit their ILL stats.
ILL Monthly Worksheets (provided below) - to help libraries keep track of ILL stats:

State Data Coordinator

Maria Bernier's picture
Maria Bernier
Middletown Library Service Center
786 South Main St.
Middletown, CT 06457

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