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researchIT CT - Information: Browser Support & Configuration

Browser Support & Configuration

Browser Checklist for researchIT CT

researchIT CT is best viewed with Internet Explorer 7 or later, Firefox 27 or later, Chrome 35 or later (on any platform), and Safari 6 or later (on Windows PCs and on Mac OS 10.4 or higher).
   
  • Note: Netscape 6.0 and 6.1 are not supported by several researchIT CT databases.
  • Click here to find out what browser you are using.
  Cookies and Java Script must be enabled.
     
  Browser security must be set to medium or medium/low.
     
  Pop-up blockers must be disabled.
   
  • Check browser settings. This feature is usually found under Tools > Options
  • Check other software such as: Windows XP, Yahoo Toolbar, Google Toolbar, Norton Internet Security, etc.
  • Disable blocker software such as: Pop-up Stopper, Pop-up Defender, Pop-up Zapper, etc.
  AOL and SBC users may need to use a third party browser
   
  • Minimize the AOL or SBC browser and use the recommended browsers stated above.
  • Scroll down for other problems related to AOL and SBC browsers
     
     

Firewall and Server Configuration

Firewalls and proxy servers need to be configured with the correct IP addresses or equivalent domain names. For detailed information, go to: Firewall and Server Configuration

 

Viewing "fresh" pages from researchIT CT

Using Internet Explorer versions 7.0 & 8.0

  1. Launch Internet Explorer.
  2. From the Tools menu, select Internet Options; the General page of the Internet Options dialog window displays.
  3. In the Browsing history section, click the Settings button; the Setting dialog window displays.
  4. Under Check for newer versions of stored pages, select the Every time I visit the webpage radio button.
  5. Click the OK button to save your changes and return to the Internet Options dialog window.
  6. Click the OK button to close the Internet Options dialog window.

Using Internet Explorer version 6.0

  1. Launch Internet Explorer.
  2. From the Tools menu, select Internet Options; the General page of the Internet Options dialog window displays.
  3. In the Temporary Internet File section, click the Settings button: the Settings dialog window displays.
  4. Under Check for new versions of stored pages, select Every visit to the page radio button.
  5. Click the OK button to save your changes and return to the Internet Options dialog window.
  6. Click the OK button to close the Internet Options dialog window.

Using Firefox version 3.5x

  1. Launch Firefox.
  2. From the Tools menu, select Options; the Options dialog window appears.
  3. Select the Privacy tab.
  4. In the History section, select Use custom settings for history from the drop-down menu.
  5. Click in the Clear history when Firefox closes check box.
  6. Click OK to close the Options dialog window.

Using Firefox versions 2.0 and 3.0

  1. Launch Firefox
  2. From the Tools menu, select Options; the Options dialog window appears.
  3. Select the Privacy tab.
  4. In the Private Data section, click in the check box next to the text Always clear my private data when I close Firefox. This will remove the check from the box.
  5. Click on the Settings button to the right of the text Always clear my private data when I close Firefox. The Clear Private Data dialog window appears.
  6. Click in the box next to the text Cache and in the box next to the text Authenticated Sessions. Click on the OK button to save your changes and close the Clear Private Data dialog window.
  7. Click OK to close the Options dialog window.

Browser requirements for individual databases:

EBSCO: http://support.ebsco.com/knowledge_base/detail.php?id=25

ProQuest: http://support.proquest.com/apex/homepage?id=kA0400000004JPMCA2&l=en_US

For AOL and SBC Users Only

HeritageQuest access from home:
HeritageQuest does not officially support either AOL or SBC Browsers, and users of both browsers have reported problems.

Users connecting to the Internet using AOL or SBC should minimize the connection and use one of the recommended browsers. For best results, ProQuest suggests using Microsoft Internet Explorer version 5.5+ or Netscape 6.02+.

Configure the browser as follows:

  • Enable JavaScript
  • Set browser security to medium or medium/low
  • Set browser to accept cookies
  • Ensure that the computer system date is valid
  • Set personal security software to allow use of HeritageQuest Online:
    • Mark the following as trusted sites:
      • heritagequestonline.com
      • umi.com
      • persi/heritagequestonline.com
  • Install Adobe Acrobat Reader version 5.0 or higher

Detailed information about HeritageQuest Online can be found at: http://proquest.libguides.com/heritagequestonline
 

Contact

This page is maintained by staff from the
Connecticut State Library | Division of Library Development | researchIT CT | Phone: 860-704-2224 | Contact Us

Connecticut State Library | 231 Capitol Avenue, Hartford, CT 06106 | 860-757-6500 * Toll-free 866-886-4478
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